OUR RETURNS POLICY

We stand behind the quality and craftsmanship of our products and are committed to achieving 100% customer satisfaction. In the unlikely event you experience a problem or concern with your jewellery, please contact us immediately. You can choose to exchange your piece or to return it for a full refund. This will be paid back to you via your original payment method.

Trezorie purchases are void of lifetime warranty and refunds or exchanges the moment a third-party jeweler attempts to work on any piece of our jewellery.

To be eligible for a refund, the customer must initiate the return within 30 days and must return it within one week of notifying us. Dependent on the date of notification, the item must be returned no later than 37 days after the date the order was ready for collection or delivery, in its unworn and original condition without any damage, and with all accompanying documents and materials.

Important Note: We cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. We cannot accept returns that have been worn, altered or damaged. We reserve the right to refuse return of any item that does not meet our return requirements according to Trezorie sole discretion. Our assessment department will verify all returns before any refunds can be processed. Please note that processing your refund request could take several days, so we ask that you please be patient.

To initiate the refund process, please sales@Trezorie.com

In the unlikely event that you are dissatisfied with your purchase, please adhere to the following returns policy:

1. Return Timeframe: Products must be returned within 30 days of receipt.

2. Condition: Items must be unworn, undamaged, and in a perfect saleable condition.

3. Non-Refundable: For hygiene reasons, earrings and other pierced jewellery cannot be returned. Additionally, customized jewellery is eligible only for an exchange.

4. Documentation: The item must be returned with its original packaging and all supporting paperwork, including any GIA or IGI certificates and gemstone grading reports.

5. Original Components: The jewellery must not be missing any of its original diamonds or gemstones.

6. Alterations: Trezorie purchases are void of lifetime warranty and refunds or exchanges the moment a third-party jeweller attempts to work on any piece of our jewellery.

If your purchase meets the criteria outlined above, a refund will be issued within 28 days of return. This will be paid back to you via your original payment method.

If you have lost your GIA certificate, it can be replaced. However, you must inform your customer care before returning the item, and they will provide instructions. Please note that replacing a certificate is a lengthy and costly process; therefore, we reserve the right to deduct a £350 fee per missing certificate from your refund.

Please note that replaced or repaired rings are non-returnable and non-exchangeable. If you exchange your item for a replacement, have your diamond reset into another ring, or request a new diamond to be set, your order will no longer be eligible for return or exchange.

If you are unsure whether your jewellery can be returned, please contact our customer care or email sales@Trezorie.com

MAKING AN EXCHANGE

If you wish to exchange a ring for a different one within 30 days of receiving your order, we will facilitate this, though you will need to cover the return shipping charge.

Fees for exchanges include:

– £250 handling and restocking fee for engagement ring exchanges or replacing a center stone into a new design.

– £100 handling and restocking fee for wedding ring exchanges.

Any replaced or newly set rings are non-returnable and non-exchangeable. Exchanges, resets, or new diamond settings make the order exempt from future returns or exchanges.

The Return Process:
Upon receipt of your returned item in its original condition, the diamond will be weighed and checked against its grading certificate, and our quality assurance experts will evaluate the piece.

For faulty items, a full refund will be issued.

Legal rights regarding faulty or misdescribed products are not affected by our returns policy.

Refunds will be processed within 5 to 7 business days using the original payment method, which may take up to 28 days from receipt depending on location and payment method.

RETURNING FROM WITHIN THE UNITED KINGDOM.

Kindly inform us that you would like to return an order by sending us an email at sales@Trezorie.com. It is very important that when you return an item that we know the order number to which it relates, as well as your details. Please clearly state whether you want a refund or an exchange. Without these details we won’t be able to take the action you require. The cost of returning the item to us is your liability. Please use the original packaging for the return.

You can arrange for the item(s) to be sent back to us through any postal service of your choice. Items should wherever possible be returned in their original packaging with any enclosed documentation. The item is your responsibility until it reaches us, so for your own protection; we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

RETURNING FROM OUTSIDE THE UNITED KINGDOM.

International Returns

Note: If you are returning anything to us from outside the UK you must complete a customs declaration correctly indicating that the package contains ‘returned goods’ or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our goods. We reserve the right to inspect the product prior to approving your refund request.

DAMAGED OR DEFECTIVE ITEMS

If you believe you received an item in error or a defective item, please email us so that we can assist you. We ask you to take reasonable care of the goods you purchase while they are in your possession.